Some long running db queries were preventing normal performance within the app, resulting in the degraded performance. We have terminated the queries and are continuing investigation into root cause, which appears to be some code changes added in the rolled back changes. Not expecting any further degradation.
Posted Jan 26, 2021 - 16:42 AEDT
Update
Continuing investigation. It appears that Qwilr is accessible although we are still experiencing some degraded performance in the app.
Posted Jan 26, 2021 - 16:27 AEDT
Investigating
Some additional issues have been identified causing much slower requests than usual. Proceeding with further investigations.
Posted Jan 26, 2021 - 16:15 AEDT
Monitoring
It appears that a recent deployment caused some outage of the app where the servers became unresponsive. We are currently doing a deeper investigation but rolling back to an earlier version appears to have brought the server connectivity back online.
Posted Jan 26, 2021 - 15:15 AEDT
Investigating
Monitoring indicates inaccessibility to the app and public pages. Currently investigating the cause of the issue.
Posted Jan 26, 2021 - 14:54 AEDT
This incident affected: Qwilr App and Published Qwilr Pages.